Katie Walford
Head of Operations

Katie joined IECL in September 2016 initially as Head of Project Management, working on large-scale complex projects. As Head of Operations, Katie is responsible for the efficient and effective delivery of our services across both B2B and B2C markets. She leads a cross-functional team of project managers and project coordinators.


Katie has over 10 years' experience in the learning and development field which gives her a unique understanding of projects from both the client and vendor perspective.


Qualifications and Memberships

  • Diploma of Training Design and Development
  • Member of the Australian Institute of Training and Development
  • AgilePM® Foundation
  • Agile PM® Practitioner


Areas of Expertise

  • Project management
  • Process improvement
  • Customer care
  • Stakeholder management
  • Operations
  • System integration



Katie is an experienced learning and development professional with career experience in a variety of blue chip organisations, including exposure to all aspects of the end-to-end training life cycle. Key focus areas have been facilitation, consulting, program design, program management, operations and learning management system administration. Industry experience includes the airline, public health, telecommunications, insurance, finance, construction, retail and not-for-profit sectors. One of Katie's passions is developing people and helping them gain the skills they need to excel. Katie is a lover of music (almost all kinds) and when she's not working, can usually be found listening to music, cooking for friends, and planning her next overseas adventure.