Charity works best face-to-face or over the phone and particularly enjoys working with counterparts who are stuck or frustrated, perhaps in an old way of thinking or not embracing organisational changes. She finds that leadership challenges are not specific to industries. Her work with leaders in retail, secondary and higher education, banking and financial services and superannuation all bring up similar challenges for leaders who are having to do more with less, manage diverse and remote teams and are still hoping to achieve success without sacrificing all of their sleep or work-life balance.
COACHING STYLE AND APPROACH
Charity coaches her counterparts to draw upon their strengths to create solutions and learnings that best work for them, their teams and their organisation. This approach allows the coaching counterpart to remain the expert in their own field, while Charity applies her expertise in coaching and feedback to highlight blind spots and biases.
Charity began her corporate career in the leadership, talent and culture space in financial institutions and has worked on the strategy and implementation of ANZ and NAB’s executive coaching panels. Charity has facilitated programs on leadership skills, coaching skills, ethical literacy and 360 feedback to audiences from banking and finance, retail, and educational audiences.
AREAS OF EXPERTISE
Coaching as part of leadership development programs
Coaching to support promotions and transition
Coaching based on 360 feedback for raised self-awareness and behavioural change
Director, Retail – supported counterpart to absorb and integrate difficult feedback resulting in stronger leadership and more engagement from direct reports, peers, and leaders.
Senior Manager, Banking – coached counterpart to improve networking and interpersonal skills. Raising awareness of blocks to strategic relationship building.
Organisational Development Manager, Education – helped counterpart transition to a new culture and role. Worked on strategies for success.
State HR Manager, Sales Manufacturing – helped counterpart negotiate difficult relationships and behaviours whilst managing a restructure.