In 2016, our client identified that their customers were becoming savvier and the industry was increasingly being characterised as a VUCA (Volatile, Uncertain, Complex and Ambiguous) environment. With customer acquisition and retention being more important than ever, and competition increasing, the bank’s third largest business unit decided to take action.
IECL were invited to design and facilitate a half-day leadership development forum for 47 participants across four levels of leadership. The facilitated sessions were very well received and subsequently nominated for an internal award.
In 2017, IECL were invited to design and facilitate a full day leadership development forum, this time incorporating ethical decision making and leadership development, to be delivered to 100 participants across four levels of leadership.
The session structure was common across all four cohorts. Differentiation was achieved through activities in each room being based on the real leadership challenges participants were facing and application to their level of seniority.
Our client indicated that a good program should expect participant ratings between 3.75 – 4.00. A snapshot of participants’ ratings (averaged across the four rooms) shows that IECL met and exceeded these expectations.
Q: This learning equipped me with knowledge/skills that are relevant to my role/development
Q: My knowledge/skills increased as a result of this learning
Q: I am confident I will be able to apply what I’ve learnt to improve my on-the-job performance
“We had raving reviews from the participants. They really enjoyed the case studies and unpacking them… overall the presenters were very good”