Our Policies, and Terms and Conditions

Personal information held by IECL may include your name, address, telephone/mobile phone number, e-mail address, occupation and other information.

IECL collects personal information in a number of ways, including:

• directly from you, when you provide information by phone, email or when you submit; information to us through our website (e.g. by registering, completing a form, email or other ways)
• from third parties such as your representatives
• from publicly available sources of information
• from the organisations identified below under “When we disclose your personal information”
• when legally required to do so.

Your personal information may be used in order to:

• verify your identity
• provide the services you require
• administer and manage those services
• respond to any queries or feedback you may have
• inform you of ways the services provided to you could be improved
• research and develop our services
• gain an understanding of your information and communication needs in order for us to provide you with a better service
• maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.

All information we collect is stored privately on a secure server.

In order to deliver the services you require and for the purposes set out above, IECL may disclose your personal information to organisations outside IECL. Your personal information is disclosed to these organisations only in relation to IECL and related companies providing services to you. IECL takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

In addition, we may disclose your personal information to:

• your authorised representatives or legal advisers (when requested by you to do so)
• your employer or
• government and regulatory authorities and other organisations, as required or authorised by law.

You may click-through to third party sites from our sites in which case we recommend that you refer to the privacy statement of the sites you visit. IECL collection statement and privacy policy apply to IECL web sites only and IECL assumes no responsibility for information and content of third party sites.

IECL takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide.

That’s why we recommend that you:

1. let us know if there are any errors in your personal information; and keep us up to date with changes to personal information such as your name or address.
2. by contacting us (see “contact us” above).

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons

Success in our program requires full commitment by all participants. By enrolling in this course, participants agree to being fully present during all sessions and participate to the best of their ability. This includes arriving on time, abiding by the code of conduct, and engaging in course activities.

Our courses are designed to be interactive and engaging for our participants. It is therefore an expectation that you participate in course activities, including dialogue with the course instructor and peers, live coaching activities, and experiential learning exercises. If you are unable to participate in an activity, please inform your instructor as soon as possible.

For virtual courses, maximise the learning experience for you and your fellow participants by ensuring you are joining from a private space, have reliable internet connection and use a suitable device (mobile phones are not recommended).

Participants must notify IECL in writing to coach.training@iecl.com of any circumstances that might impact your ability to attend all synchronous (real-time) course hours, as soon as you become aware of them. The following guidelines apply and IECL will connect with you within 24 business hours. Communications through other channels or to other IECL representatives are not guaranteed to qualify as received.

Assumptions
I. This policy is effective in line with the IECL Cancellation and Deferral policy. Where there is contention or ambiguity between the two policies, the IECL Cancellation and Deferral policy takes precedence.
II. Participants register for IECL courses with the intention of fully attending the synchronous component. This policy covers unexpected or unplanned circumstances which arise.
III. Students have made all possible attempts to reschedule unplanned, last minute situations that impact their ability to attend synchronous course hours.

Policy
A) For courses with three consecutive days of synchronous workshops

An absence longer than 30 minutes (excluding any breaks):

• On Day 1, will require the participant to rebook onto another course. Please refer to the IECL Cancellation and Deferral policy to confirm eligibility for Special Consideration.
• On Day 2, will be managed case-by-case by the faculty in the room in most cases. This may result in the participant continuing in the current course or rebooking onto another course with no additional fees and it is up to the discretion of the faculty running the program.
• On Day 3, will require the participant to complete Day 3 of another program with no additional fees.

An absence shorter than 30 minutes will require the participant to catch up individually with one of the faculty or a peer in the cohort at the next break.

B）For courses with three non-consecutive, synchronous workshops

This section is applicable to:

• IECL Organisational Coaching Level 1 Accreditation
• IECL Organisational Coaching Level 2 Accreditation

An absence longer than 30 minutes (excluding any breaks):

• In Workshop A, will require the participant to rebook onto another course. Please refer to the IECL Cancellation and Deferral policy to confirm eligibility for Special Consideration.
• In Workshop B, will require the participant to complete Workshop B of another Accreditation course with no additional fees.
• In Workshop C, will require the participant to complete Workshop C of another Accreditation course with no additional fees.

An absence shorter than 30 minutes will require the participant to catch up individually with a peer in the cohort.

Participants are expected to conduct themselves in a professional manner during all sessions. This includes, but is not limited to:

• Arriving on time to all sessions.
• Attending all live sessions, coaching practice and mentor coaching sessions.
• Having your camera on for virtual live sessions.
• Participating fully in all sessions, coaching practice and mentor coaching sessions. This includes being prepared for the session, involving yourself in discussions and activities, assuming responsibility for your learning, and contributing to the learning of others.
• Engaging in discussions with integrity and honesty.
• Being respectful of your fellow participants and instructors, including silencing your phone/other devices, not texting, and other disruptive behaviours.
• Embracing diversity and inclusion while respecting the dignity and humanity of others.

Please note that due to the current COVID-19 pandemic and/or other extenuating circumstances, the format and delivery of any pre-booked Services with us may be subject to change at the discretion of IECL, based on the prevailing government advice, restrictions or other economic impacts at the time.

This may result in changes in the delivery and format of our Services from in-person learning to virtual/ Distance Learning Course, or vice versa.
In this regard, IECL excludes all liability for any loss and damage associated with pre-booked travel expenses where IECL has amended its delivery format in these circumstances.

Please note that any necessary changes to delivery mode and format will be communicated to you as our priority in writing as far in advance to the Commencement Date as possible by a member of the IECL team, so as to avoid any undue inconvenience.

In this Policy, unless required otherwise:

(a) the singular word includes the plural and vice versa;
(b) words denoting individuals or persons include corporations and vice versa;
(c) headings do not affect interpretation; and
(d) reference to currency or any monetary amount is a reference to Australian dollars.

‘Cancellation’ means the cessation of Services.

‘Commencement Date’ means the date of commencement of your registered online Distance Learning Course, Interactive Virtual Classroom or face-to-face component of a Workshop (whichever applicable).

‘Deferral’ means the postponement or reassignment of the Commencement Date prior to its original Commencement Date.

‘Distance Learning Course’ means an educational program or course delivered by IECL entirely online.

‘Interactive Virtual Classroom’ means the online learning environment designed to provide live interaction in learning activities between the IECL facilitator and you as a participant.

‘Services’ means IECL’s delivery of in-person, Interactive Virtual Classrooms, Distance Learning Course and/or Workshops.

‘Workshop’ means programs that run over multiple consecutive days.

Our Services can be Deferred or Cancelled under limited circumstances. Your time is valuable, and ours is too. Out of respect for our staff and our other clients, we ask that you give us prior notice of your Cancellation or Deferral in writing.

Verbal notification of any changes to your registered Services made to IECL staff or agents are not valid and will not be accepted. All requests for changes to your program registration by way of Deferral or Cancellation strictly must be submitted in writing prior to the Commencement Date.

For Deferral or Cancellation, and all Workshop or Distance Learning Course related enquiries, please email: coach.training@iecl.com

Please note that the program registration fee is regarded as a deposit and shall be forfeited accordingly for Cancellation or Deferral of our Services where these requests are received during the time frames below prior to the program Commencement Date. Due to limited capacity in our Distance Learning Courses, Interactive Virtual Classrooms and Workshops (whether conducted virtually or in-person), we request that you read the below policy carefully before submitting your request for Deferral or Cancellation.

Greater than 28 days

• Cancellation or deferrals permitted with full refund of the program registration fee.
• If you rebook onto a program at a later date, if the current market rate is higher you will be required to pay the difference. If the rate is lower, the balance will be held in credit (valid for 6 months from date of issue). No discounts will be honoured. Failure to utilise any credit available to you within 6 months from the date of issue will result in expiry of such credit.

Between 15 – 28 days

• Cancellations: a cancellation charge of 40% of the total program registration fee applies.
• Deferral: a fee of 25% of the total program registration fee applies to deferral requests during this time frame. Please note that if a new enrolment date is not provided in your Deferral request, IECL reserves the right to process your change as a Cancellation, whereby a fee of 40% of the original program registration fee will be charged.
• If you rebook onto a program at a later date, if the current market rate is higher you will be required to pay the difference. If the rate is lower, the balance will be held in credit (valid for 6 months from date of issue). No discounts will be honoured. Failure to utilise any credit available to you within 6 months from the date of issue will result in expiry of such credit.

14 days or less

• Cancellations: no refund of the total registration fee will be permitted during this time frame.
• Deferral: not permitted during this time frame.
• IECL shall not be responsible for any travel expenses incurred by you.

Mentor Coaching
For mentor coaching sessions, please provide a minimum of 48 hours’ notice to your Mentor Coach. If you provide less than 48 hours’ notice, you will need to pay AU$250+GST (or your local currency equivalent) to your Mentor Coach to make up the session.

Outside of illness or misadventure reasons, cancellations within 14 days or less are non-refundable. You can make a request for special consideration for illness or misadventure about:

• events affecting full participation in a course
• events causing you to miss a live course session, including but not limited to jury duty, attendance at compulsory workplace committee hearings, bereavement and carers leave. Please note this does not include last minute work meetings.

If you are affected, please advise IECL (coach.training@iecl.com) as soon as possible. You may be asked to submit relevant documentary evidence such as a medical certificate, a positive COVID-19 test result or letter from your employer to cover the day of the course.

Any illness or misadventure requests relating to participation in the course are reviewed by the IECL Head of Operations. Should the request or evidence be deemed unsubstantiated, in the absolute discretion and/or opinion of IECL, the standard IECL Cancellation and Deferral policy applies.

Australian Consumer Law Guarantee
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled:

• to cancel your service contract with us, and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Singapore Consumer Protection Laws:
As a consumer, you have rights under Singapore’s Consumer Protection (Fair Trading) Act (Cap. 52A) and are allowed to commence legal action against us within the prescribed limitation period if you believe we have engaged in an unfair practice in the sale of our Services to you.

Eligibility Criteria

• Entry into IECL’s ICF Accredited Level 2 Pathway

If you have completed an ICF Accredited Level 1 program at another coach education provider, we will allow transfer to IECL’s ICF accredited Level 2 pathway and will apply your completed credit hours to your Level 2 program.

Application for Credit Transfer

1. Complete the online application form.

For entry into IECL’s ICF Accredited Level 2 Pathway, you are required to provide documentation of your ICF Level 1 Accredited program completion, including:

• The education provider name and contact information
• The number of coach specific education training hours completed
• The completion certificate

You may be asked for additional details or documentation on an as-needed basis.

2. Within three working days, you will be notified of the outcome of your application review via email. If unsuccessful, our Relationship Managers will be in touch to provide advice on next steps.

3. If successful, submit a Credit Transfer fee to complete the application. You have the option to make payment in your preferred currency. The credit transfer fee is AUD $350+GST, HKD $2,000, SGD $350+GST or USD $260.

4. Following payment, you will be given access to our online, self-paced “Level 1 Foundations” module, which introduces key IECL principles, frameworks and models. Completion of this informative module is a mandatory step.

5. On completion, you can commence your education with us!

Visit our website or contact us at info@iecl.com for the latest information and applicable fees. Note the Credit Transfer fee is non-refundable, subject to Consumer Protection Laws in IECL operating jurisdictions.

Recognition of Prior Learning (RPL) means the completion of training hours and assessment of skills and knowledge that an individual has achieved prior to entering our current accredited program. RPL assesses this previous learning against the requirements of the IECL existing qualifications, in respect of both entry requirements and program outcomes.

Commonly, the request is to begin our programs at the second (PCC) level of coach education, on the basis of existing qualifications or coaching experience, or to join continuing education programs without prior IECL coach education.

For the ICF Level 2 or PCC pathway, we recommend all students - however qualified they are - begin at Level 1 to gain the basic language and frameworks that IECL uses. This is because, in our experience:

• Our course participants are already highly experienced (and sometimes highly trained) coaches, trained (or not) in different frameworks, tools, and skills to those of the IECL (although sometimes there are overlaps). However, our particular form of training and facilitation provides a different experience and adds significantly to people’s practice effectiveness,

• A large part of IECL's value lies in the community of practice connected to coach education. Without a common frame of reference, including language and frameworks, participation in this community is limited, and so is the value IECL offers to coaches.

However, if a student wishes to be assessed for RPL, we offer the option of our IECL RPL process which is as follows. This option is necessary because we have an externally accredited program via the International Coaching Federation.

For continuous coach education (CPD programs) it is important that your foundational coaching skills are strong, hence our recommendation to apply for RPL as the first step is to submit a recording of your coaching, so we can benchmark your skills against our curriculum.

Note: If you are coaching but have not completed an ICF Accredited Level 1 program at another coach education provider, this RPL policy is for you.

Application for RPL

1. Commence the online application by submitting an application review fee. You have the option to make payment in your preferred currency (click on the links below):

• AUD $450+GST
• HKD $2,500
• SGD $450+GST
• USD $340

2. Following payment,you will be provided a link to continue the online application. You are required to provide documentation of your coach training education, including:

• The organisation name and contact information
• The number of coach specific education training hours completed
• The completion certificate

You are also required to provide an example of one of your recent organisational coaching sessions, either conducted in person or virtually. Please upload:

• A recording of 30-45 minutes
• A transcript of the session
• Your client’s permission to share this coaching session, by checking the box in the application form

The recording will be reviewed by an IECL accredited PCC Marker trained coach, who will be benchmarking demonstrated application of the ICF core competencies in your coaching. You will receive valuable feedback on your coaching from an IECL faculty member, which will be useful in your development as a coach, independent of your next steps.

If you are successful at this stage, you may be asked to complete the following three tasks.

1. Written submission (2000 words), which demonstrates:

• Evidence via case conceptualisation of your knowledge of each of the ICF core competencies,
• Summary of the core coaching frameworks or models utilised in organisational coaching engagements,
• Knowledge of how organisational coaching differs from consulting, mentoring, and counselling in organisations,
• An example of an ethical dilemma you have encountered in organisational coaching and how you dealt with this.

2. Provide an attestation of logged coaching hours including the total number of hours over which duration and with how many counterparts.

3. Describe your commitment to ongoing professional development and/or supervision over the last 12 months.

Visit our website or contact us at info@iecl.com for the latest information and applicable fees. Note the RPL fee is non-refundable, subject to Consumer Protection Laws in IECL operating jurisdictions.