According to our alumni of over 5,200 Organisational and Executive Coaches across the Asia Pacific, IECL’s coach training program has an overall Net Promoter Score® (NPS®) of +77.

What is considered a good NPS®?

Given the NPS® range of -100 to +100, a “positive” score or NPS® above 0 is considered “Good”, +50 is “Excellent,” and +70 is considered “World-Class.” Based on global NPS standards, any score above 0 would be considered “Good”.

The scoring information is from

How does IECL compare?

The following shows IECL’s standing versus other reputable organisations and the Education Industry benchmark according to NPS Benchmarks.

What is NPS®?

The NPS® is a customer loyalty metric originally formulated by Fred Reichheld, Bain & Company and Satmetrix in 2003.

It segments customers into three types based on a 0 to 10 scale of how likely they are to recommend the product or service: Passives who respond with scores of 7 or 8; Detractors who respond with scores of 0-6; and Promoters who respond with scores of 9 or 10.

With the NPS®, organisations can gauge the health of their client/customer/student experience programs, and in turn work to improve those programs.

How to calculate NPS®?

To calculate NPS®, you subtract the percentage of participants who are detractors from the percentage who are promoters.
This returns a score between -100 and +100, which is the NPS®.

How does IECL coach training score?

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IECL offers the region’s most highly regarded organisational coach training, with a number of flexible pathways to choose from.


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