Given the NPS® range of -100 to +100, a “positive” score or NPS® above 0 is considered “Good”, +50 is “Excellent,” and +70 is considered “World-Class.” Based on global NPS standards, any score above 0 would be considered “Good”.
The scoring information is from https://www.questionpro.com/blog/nps-considered-good-net-promoter-score/
The following shows IECL’s standing versus other reputable organisations and the Education Industry benchmark according to NPS Benchmarks.
The NPS® is a customer loyalty metric originally formulated by Fred Reichheld, Bain & Company and Satmetrix in 2003.
It segments customers into three types based on a 0 to 10 scale of how likely they are to recommend the product or service: Passives who respond with scores of 7 or 8; Detractors who respond with scores of 0-6; and Promoters who respond with scores of 9 or 10.
With the NPS®, organisations can gauge the health of their client/customer/student experience programs, and in turn work to improve those programs.
To calculate NPS®, you subtract the percentage of participants who are detractors from the percentage who are promoters.
This returns a score between -100 and +100, which is the NPS®.
IECL offers Singapore and the Asia Pacific region’s most highly regarded organisational coach training, with a number of flexible pathways to choose from.
"I'm grateful for the possibilities created by the learning; by the material and also from the experience of the group. You kept us on track with goals and I appreciated the space you created to explore together the ideas in the course."
Head Actuary, Commercial Insurance, Insurance Australia Group
"Congratulations to the IECL for a marvellous course in Executive Coaching. John's masterful guidance through his coaching process has opened up new skills and approaches I can use in helping my clients reach their full potential. For anyone with managerial responsibilities in corporations - this course is a must."
CEO Australian Conflict/Dispute Management Centre
"I found the program to be extremely valuable. I can use all the knowledge and transfer it to the workplace. The practice and real-plays were extremely valuable."
Manager, Performance & Development, ING Australia
"Level 1 was a great overall introduction to a subject I'm really excited about practicing and perfecting in the future."
Director, Attorney General's Department
"I really enjoyed the program (Level 2). The balance of instruction, interaction, discussion and exercises was perfect. I felt as if I moved to a deeper level in my coaching practice and built confidence."
Deputy CEO, Centrelink
"A wonderful course (Level 2), and fabulous people. I grew in ways I did not expect and achieved more self-awareness than I thought possible."
Commander, Royal Australian Navy
"The (Level 1) course was excellent! Credit to the Institute and presenters. There was a great mix of theory and practice."
Client Relationship Manager, KPMG
"Incredibly high value for me in terms of my professional practice - I have a renewed vigour and passion."
Learning and Development Manager, Challenger Financial Services
"This (Level 1) is a useful three days regardless of whether or not your intention is to be an executive coach, because the learnings can be transferred and used across every aspect of your life to improve the way you relate and communicate with others."
Senior Consultant, Mark Two Consulting
"Level 2 was very useful and provided great perspectives. The facilitator, as usual created a highly impactful environment."
Center Director, HSBC Sharedn Service Center, China
"Level 1 was BRILLIANT. Exactly what I was looking for. Equips me to take back what I need to continue developing a coaching culture within my organisation!"
VP Learning and Development Director APAC, Environmental Resources, ERM, Hong Kong
"Level 1 was very useful and eye opening. I learned many powerful tools and models."
Associate Director, Hong Kong University of Science and Technology
"Level 1 was life changing. Great presenter, wonderful group. An invigorating experience."
Chief Medical Officer, Tairahiti District Health Board, NZ
"I thoroughly enjoyed Level 2, I left challenged and energised. My goal was to deepen my ability to be mindful and I leave today feeling I have achieved it and much, much more."
Store Manager, IKEA
"Fantastic! Level 2 was challenging but has impacted me personally and professionally."
Manager WC, Suncorp
"Enlightening. It was as much a journey for me in self-awareness as it was a learning in how to coach."
Business Growth Manager, KPMG
"Excellent. The most interactive program I've ever attended. (10 out of 10)."
People & Development Manager , Mallesons Stephen Jaques
"The facilitator's passion and command of the Level 3 material made it work. His eloquent style and vocabulary made it entertaining."
Director, 6 Degrees
"Team Coaching was well structured, very experiential and practical, while solid theories and concepts were used to set a great foundation for coaching."
Instructional Designer, Hewlett-Packard Enterprise
"Level 1 taught some extremely tangible tools and processes that I can take away and start using in my business from day one."
Regional General Manager, Westpac
"The adult learning approach is excellent. Plenty of opportunity to practice, receive feed-forward and practice again. Level 1 is the most useful learning experience that I've participated in for several years."
People and Culture Manager, CSIRO
"Enlightening. It was as much a journey for me in self-awareness as it was a learning in how to coach."
Business Growth Manager, KPMG
"Level 1 was very well delivered. Energy and interest kept high at all times. Content delivered and explained in clear ways and in a very relevant flow."
Head of Purchasing, H&M
"Absolutely excellent and worth the investment. It will produce real changes in business outcomes."
Risk Manager, National Australia Bank
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