According to our alumni of over 5,200 Organisational and Executive Coaches across the Asia Pacific, IECL’s coach training program has an overall Net Promoter Score® (NPS®) of +77.

What is NPS®?

The NPS® is a customer loyalty metric originally formulated by Fred Reichheld, Bain & Company and Satmetrix in 2003.

It segments customers into three types based on a 0 to 10 scale of how likely they are to recommend the product or service: Passives who respond with scores of 7 or 8; Detractors who respond with scores of 0-6; and Promoters who respond with scores of 9 or 10.

With the NPS®, organisations can gauge the health of their client/customer/student experience programs, and in turn work to improve those programs.

How to calculate NPS®?

To calculate NPS®, you subtract the percentage of participants who are detractors from the percentage who are promoters.
This returns a score between -100 and +100, which is the NPS®.

What is considered a good NPS®?

Given the NPS® range of -100 to +100, a “positive” score or NPS® above 0 is considered “good”, +50 is “Excellent,” and +70 is considered “world class.” Based on global NPS standards, any score above 0 would be considered “good”.

The scoring information is from https://www.questionpro.com/blog/nps-considered-good-net-promoter-score/

How does IECL compare?

The following shows IECL’s standing versus other reputable organisations and the Education Industry benchmark according to NPS Benchmarks.

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westpac
iag
woolworths
foxsports
credit-suisse

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