IECL: Cancellation and Deferral Policy

This policy applies to the supply of Services by GrowthOps IECL Pty Ltd (IECL, ‘we’, ‘our’ and ‘us) to our customers (‘you’ and ‘your’).


IECL reserves the right to update this policy from time to time. When you register for  our Services, you agree to be bound by these terms.




Our Services can be Deferred or Cancelled under limited circumstances. Your time is valuable, and ours is too. Out of respect for our staff and our other clients, we ask that you give us prior notice of your Cancellation or Deferral in writing.


Verbal notification of any changes to your registered Services made to IECL staff or agents are not valid and will not be accepted. All requests for changes to your program registration by way of Deferral or Cancellation strictly must be submitted in writing prior to the Commencement Date.


For all Workshop or Distance Learning Course related enquiries, please email:


Please note that additional fees may be applicable for Cancellation or Deferral of our Services where these requests are received during the time frames below prior to the program Commencement Date. Due to limited capacity in our Distance Learning Courses, Interactive Virtual Classrooms and Workshops (whether conducted virtually or in-person), we request that you read the below policy carefully before submitting your request for Deferral or Cancellation.


Delivery Format:


Please note that due to the current COVID-19 pandemic and/or other extenuating circumstances, the format and delivery of any pre-booked Services with us may be subject to change at the discretion of IECL, based on the prevailing government advice, restrictions or other economic impacts at the time. 


This may result in changes in the delivery and format of our Services from in-person learning to virtual/ Distance Learning Course, or vice versa. 


In this regard, IECL excludes all liability for any loss and damage associated with pre-booked travel expenses where IECL has amended its delivery format in these circumstances. 


Please note that any necessary changes to delivery mode and format will be communicated to you as our priority in writing as far in advance to the Commencement Date as possible by a member of the IECL team, so as to avoid any undue inconvenience.


Policy Definitions & Interpretation: 


In this Policy, unless required otherwise:

(a) the singular word includes the plural and vice versa;

(b) words denoting individuals or persons include corporations and vice versa;

(c) headings do not affect interpretation; and

(d) reference to currency or any monetary amount is a reference to Australian dollars.


‘Cancellation’ means the cessation of Services.

‘Commencement Date’ means the date of commencement of your registered online Distance Learning Course, Interactive Virtual Classroom or face-to-face component of a Workshop (whichever applicable).

‘Deferral’ means the postponement or reassignment of the Commencement Date prior to its original Commencement Date.

Distance Learning Course’ means an educational program or course delivered by IECL entirely online.

Interactive Virtual Classroom’ means the online learning environment designed to provide live interaction in learning activities between the IECL facilitator and you as a participant.

Services’ means IECL’s delivery of in-person, Interactive Virtual Classrooms, Distance Learning Course and/or Workshops.

Workshop’ means programs that run over multiple consecutive days. 


Our Policy: 


  • Greater than 28 days 

Cancellation or deferrals permitted with no penalty.

To rebook into a program at a later date, current market rates will apply at the time of booking, and no discounts will be honoured.


  • Between 15 – 28 days

Cancellations: a cancellation charge of 40% of the total program registration fee applies.

Deferral: a fee of 25% of the total program registration fee applies to deferral requests during this time frame. Please note that if a new enrolment date is not provided in your Deferral request, IECL reserves the right to process your change as a Cancellation, whereby a fee of 40% of the original program registration fee will be charged. 

To rebook into a program at a later date, current market rates will apply at the time of booking, and no discounts will be honoured.


  • 14 days or less

Cancellations: no refund of the total registration fee will be permitted during this time frame.

Deferral: not permitted during this time frame.

No refunds will be permitted for pre-booked travel expenses in addition to program registration fees contemplated above.


Australian Consumer Law Guarantee:


Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled:

  •  to cancel your service contract with us, and
  •  to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. 

Privacy Policy

IECL is committed to providing you with the highest levels of customer service. This includes protecting your privacy.

IECL is bound by the Privacy Act 1988 (Commonwealth), which sets out a number of principles concerning the protection of your personal information. Set out below is information that IECL is required to communicate to our clients. We recommend that you keep this information for future reference. This information does not restrict IECL’s rights under the Privacy Act in any way.

Your Personal Information

Personal information held by IECL may include your name, address, telephone/mobile phone number, e-mail address, occupation and other information.

How We Collect Your Information

IECL collects personal information in a number of ways, including:


– directly from you, when you provide information by phone, email or when you submit; information to us through our website (e.g. by registering, completing a form, email or other ways)

– from third parties such as your representatives

– from publicly available sources of information

– from the organisations identified below under “When we disclose your personal information”

– when legally required to do so.

How We Use Your Information

Your personal information may be used in order to:


– verify your identity

– provide the services you require

– administer and manage those services

– respond to any queries or feedback you may have

– inform you of ways the services provided to you could be improved

– research and develop our services

– gain an understanding of your information and communication needs in order for us to provide you with a better service

– maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.

How We Store Your Information

All information we collect is stored privately on a secure server.


When We Disclose Your Information

In order to deliver the services you require and for the purposes set out above, IECL may disclose your personal information to organisations outside IECL. Your personal information is disclosed to these organisations only in relation to IECL and related companies providing services to you. IECL takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.


In addition, we may disclose your personal information to:


– your authorised representatives or legal advisers (when requested by you to do so)

– your employer or

– government and regulatory authorities and other organisations, as required or authorised by law.

Third Party Sites

You may click-through to third party sites from our sites in which case we recommend that you refer to the privacy statement of the sites you visit. IECL collection statement and privacy policy apply to IECL web sites only and IECL assumes no responsibility for information and content of third party sites.

Help Us to Ensure We Hold Accurate Information

IECL takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide.


That’s why we recommend that you:


– let us know if there are any errors in your personal information; and keep us up to date with changes to personal information such as your name or address.

– by contacting us (see “contact us” above).

How You Can Access Your Personal Information

You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons

How To Contact Us

If you have any questions in relation to privacy, please contact us between 9.00am and 5.00pm, Monday to Friday.
Tel: 61 2 8270 0600


Post: Privacy Manager, The Institute of Executive Coaching and Leadership (IECL)

Further Information

Further information on privacy is available at the website of the Office of the Federal Privacy Commissioner.