Today’s biggest change management project in the global finance sector

How a Top 4 Australian Financial Services Organisation partnered with IECL to transform the performance and behaviours of their people leaders, through the design and delivery of pioneering learning solutions.

THE CHALLENGE: A NEED FOR CHANGE FOR A TOP 4 AUSTRALIAN FINANCIAL SERVICES ORGANISATION

Previously

Approach to performance was based on a traditional balanced scorecard.

Now

Developed an agile and innovative approach to performance for their people leaders; an industry-leading program called Motivate.

 

A look at Motivate

Underpinned by the Growth Mindset and centred on a behaviours first approach. 

Focus on quality goal setting, and regular coaching and performance conversations.

THE PARTNERSHIP: A TOP 4 AUSTRALIAN FINANCIAL SERVICES
ORGANISATION AND IECL MOTIVATING CHANGE

IECL selected to design and deliver a fit-for-purpose blended learning solution for a Top 4 Australian Financial Services Organisation because of IECL’s:

  • existing 15-year partnership delivering leadership development solutions and executive coaching;
  • experienced coaches and facilitators; and
  • geographic spread across Australia/NZ.

“IECL delivery team did a fantastic job in the face-to-face workshops and webinars, this has been a real team effort, collaboration at its finest.”

– Change Manager on Motivate Project

IECL’s roll out of ‘Coaching for Growth’ (C4G) and ‘Performance-Based Conversations’ (PBC) modules for Motivate.

  • 4 tranches in a 2-year period (Started in August 2016).
  • Reaching almost 5,000 people leaders across the Asia Pacific.
  • C4G and PBC delivered as:
    • 2 x face-to-face four-hour workshop; or
    • 90-minute webinar (as an option for remote participants); or
    • 1 x six-hour workshop.

Prompt debriefing and ongoing redesign as needed to integrate improvements and contextualise for different areas of the organisation.

IECL’s approach to delivery is 20% teaching to 80% practise / structured reflective conversations and involves:

  • high contextualisation;
  • activity-based learning;
  • building on existing knowledge; and
  • providing the confidence to immediately apply skills in the workplace.

IECL utilised the role of Lead Facilitator on this large-scale project for:

  • program design;
  • careful selection and upskilling of facilitators;
  • ensuring consistent high-quality performance of our facilitators; and
  • constant evaluation and integration of improvements.

Project implementation driven by our dedicated Project Managers.

 

THE RESULTS

50% UPLIFT IN CAPABILITY OF LEADERS TO HAVE QUALITY PERFORMANCE CONVERSATIONS.

C4G

  • 93% acquired new coaching conversations skills.
  • 94% feel able to recognise coaching opportunities in all conversations.
  • 96% feel confident in actively practising the key learnings.

PBC

  • 95% acquired new PBC skills.
  • 100% understand the benefits of adopting and promoting  a growth mindset.
  • 95% feel able to have effective two-way PBC and show a behaviours first approach.

THE JOURNEY AHEAD

All new people leaders to the organisation will undergo this training ongoing.

 

If you’d like to discuss how your organisation can successfully develop, lead and implement change initiatives, please contact our Client Development Partners, Alex Mason-Jones and Moy Ferguson via leadership.coaching.enquiries@growthops.com.au.